Nachiketa Sen

Dy. Senior Vice President & Head- Digital Services & Customer Communication

Tata AIA Life Insurance

Leading the digital servicing and customer communication strategy across business lines to enhance CX, drive personalization, and support scalable, cost-effective engagement.

Vice President & Head of Field Operations & Partnership Support team

Tata AIA Life Insurance

Spearheading nationwide field operations for the proprietorship and partnership distribution channels, overseeing performance management, customer service, and regulatory compliance. Leading 350+ employees across 500+ branches with a focus on driving operational efficiency, digital transformation, and revenue growth through strategic process improvements and team leadership. Achievements: Managed operations across 500+ branches with 350+ FTEs and 7 direct reports including zonal and performance heads Streamlined processes across zones, resulting in significant cost savings and operational consistency Enhanced NPS scores for both branch operations and offline renewals through service excellence initiatives Drove revenue growth via S2S, surrender retention, and persistency-focused programs Built and led a high-performing support team for head office functions like UW, Claims, Customer Care, and PSC Implemented digital initiatives to modernize field operations and improve service delivery Maintained high employee engagement and retention through structured training and performance programs

Assistant Vice President & Head of Field Operations

Tata AIA Life Insurance

Manager Operations

UTI Bank Ltd

Led core banking operations at the Guwahati Main Branch, managing cross-departmental functions and supervising the Extension Counter. Oversaw a team of 15, handling key activities like cash management, clearing processes, customer service, and overall branch performance. Achievements: Managed end-to-end operations at the Guwahati Main Branch and Extension Counter, ensuring smooth daily functioning Supervised a 15-member team, promoting a collaborative and high-performance culture Oversaw critical banking functions—cash, clearing, and customer service—with high accuracy and efficiency Acted as Head of Extension Counter, leading both branch operations and sales execution Demonstrated operational versatility by managing all departments and maintaining service excellence

Sr Sales Executive

MIRC Electronics (ONIDA)

Led sales and marketing operations for ONIDA across six districts in West Bengal, reporting directly to the Area Sales Manager. Oversaw distributor relationships, drove expansion through new dealer appointments, and delivered strong product performance across the CTV, WM, and AC divisions. Achieved the highest volume share among six districts, establishing dominance in the assigned zone Expanded dealer network by onboarding direct dealers and major distributors to boost market penetration Successfully managed two key regional distributors, ensuring seamless product availability and logistics Handled sales for CTV, WM, and AC categories, showcasing deep product knowledge and market insight Supervised district-level sales activity, directly contributing to zonal business growth and revenue. Skills include: Sales Strategy, Channel Management, Dealer Development, Market Penetration, Distributor Management, Product Sales, Zonal Marketing

Sr. Executive- Sales & marketing

Hindustan Coca Cola Bev Pvt Ltd

Led multi-regional sales and marketing initiatives across Assam, Meghalaya, Mizoram, and Tripura. Oversaw a wide distributor network, drove brand visibility through signage projects, and managed key accounts and product launches, contributing to sustained regional growth. Managed end-to-end sales and distribution in Barak Valley across three districts with a mega distributor, 5 distributors, and 15 AMCs Led marketing efforts across four Northeast states, aligning campaigns with regional demand and business goals Successfully handled key accounts in Guwahati City, boosting customer engagement and revenue Orchestrated impactful product launches, backed by targeted marketing schemes and execution plans Drove brand visibility through successful execution of signage projects across key markets. Skills includes: Regional Sales, Distributor Network Management, Product Launches, Key Account Management, Marketing Campaigns, Territory Expansion, Brand Visibility