Nachiketa Sen
Deputy Senior Vice President & Head – Digital Services & Customer Communication at Tata AIA Life Insurance
Leading digital services and customer communication strategies at Tata AIA Life Insurance.
Intro
I am Nachiketa Sen, currently serving as the Deputy Senior Vice President & Head of Digital Services & Customer Communication at Tata AIA Life Insurance. My career spans over two decades, beginning in FMCG and banking before transitioning into the insurance sector, where I have focused on scaling operations and driving digital transformation. Throughout my tenure at Tata AIA, I have led large-scale teams of over 350 employees across 500+ branches, with a consistent focus on operational efficiency, regulatory compliance, and enhancing customer experience. I am passionate about leveraging digital tools to improve service delivery and drive business growth through strategic process improvements. I am always interested in connecting with fellow professionals to discuss the evolving landscape of insurance, digital service innovation, and effective leadership in large organizations.
Networking
What I can offer
- ›Strategic insights on digital transformation in insurance
- ›Expertise in scaling field operations
- ›Guidance on improving customer experience and NPS
What I'm looking for
- ›expanding my professional network
- ›exploring mutual opportunities in the insurance and financial services industry
Best fit for
Focus
Current interests
Core competencies
Background
Career
Started in Sales & Marketing at Hindustan Coca Cola, moved to Operations at UTI Bank, then progressed through leadership roles at Tata AIA Life Insurance from AVP to Deputy SVP.
Education
PGDBM in Business, Management, Marketing from EMPI Business School (1997–1999); Bachelor’s Degree in Physics from G.C. College (1994–1997).
Achievements
- ›Managed operations across 500+ branches with 350+ FTEs
- ›Enhanced NPS scores for branch operations and offline renewals
- ›Achieved highest volume share among six districts at MIRC Electronics
Personality
Communication style
Professional, structured, and results-oriented.
Formality — 7/10