Gargi Peddada

Director - Customer Success Operations, HR, IT, Operations and Projects

iKeva · Full-time

• Lead operations across 19 centres (~4 lakh sq ft) with team of 40+, owning end-to-end lifecycle from design, build, operations, to customer success. • Drove organisation-wide transformation, establishing SOP frameworks, SLAs, BCP/DRP, and inter-departmental execution alignment. • Stabilised Operations, Customer Success, and IT functions through structured hiring, training, and SOP adherence. • Led complete HR transformation, including employee lifecycle, KRAs (Balanced Scorecard), payroll, policies, and POSH compliance. • Spearheaded Zoho-based digital transformation, implementing modules across HR, projects, operations, and support functions. • Managed end-to-end project lifecycle, including layout optimisation, 3D design, vendor management, rate contracts, and execution. • Established centralised procurement and vendor lifecycle management, covering RFPs, negotiations, and performance tracking. • Built MIS dashboards and reporting systems, enabling data-driven decision-making. • Delivered ~INR 2 Cr savings across ~1.5 lakh sq ft, with project cost reduction up to INR 200/sq ft. • Reduced project timelines from 45 to 35 days and operational costs by INR 1–1.5 per sq ft. • Institutionalised CSAT (>80%) and SLA governance, ensuring zero client exits due to operational issues.

Head - Business Support Group & CSR

Gatikwe Ltd · Full-time

• Led pan-India facilities, administration, and warehouse operations, managing distributed teams and infrastructure. • Managed annual budgets (~INR 200 Cr), ensuring operational and financial discipline. • Stabilised operations and vendor ecosystem in a transition phase. • Revived Bengaluru Super Hub project and operationalised Bhiwandi warehouse through landlord coordination. • Led asset tagging initiative across warehouses within 6 months. • Managed procurement, vendor ecosystem, and compliance. • Supported ESG initiatives with KPMG, including carbon footprint and sustainability programs.

Chief Manager – Datacentre Security Operations

State Bank of India · Full-time

• Headed security operations for Data Centre, managing critical infrastructure with focus on access control, surveillance, and operational continuity. • Established SOPs for personnel deployment, equipment handling, access control, and emergency protocols. • Led training and deployment of personnel in high-risk environments. • Introduced technology tools for vehicle, equipment, and visitor management. • Strengthened audit readiness, compliance, and infrastructure governance frameworks.

Chief Manager – Zonal Security Operations

State Bank of India · Full-time

• Led security operations across ~300 branches, ensuring risk mitigation and operational control. • Managed end-to-end vendor lifecycle, including RFPs, empanelment, monitoring, and payment processes. • Introduced digital vendor tracking systems, improving visibility and execution discipline. • Played key role in Associate Bank merger integration, aligning processes and compliance. • Managed security reporting, returns, and compliance frameworks. • Led implementation of Access Control systems across branches.

Manager – LHO Security Operations

State Bank of India · Full-time

• Led procurement lifecycle under CVC guidelines, including RFP drafting, tendering, and vendor empanelment. • Core contributor to Central Monitoring System (CMS) project (6000+ branches) in collaboration with PwC. • Supported full project lifecycle: requirements, RFP, evaluation, POC, and implementation. • Worked on surveillance infrastructure (EVD, HD cameras, SOC systems). • Led risk identification, hazard control, and safety frameworks. • Conducted training programs for bank officials. • Liaised with Police, RBI, Fire Dept, and government authorities. • Ensured audit compliance with zero major lapses.

Captain

Indian Army · Full-time

Served the Indian Army in the Corps of Signals. • One year training at Officers Training Academy. • 5+ years IA. Experience spanning across Man management, equipment management, training, Telecom project implementations and engineering fail proof communications (data and speech.) • Hands on experience in planning, engineering, establishing data networks using Multi service switches, Routers and servers over OFC, copper and radio medium. • Complete know-how of life cycle of OFC and radio based projects for end to end bandwidth solutions. • Planning, designing and implementation of radio based communications on HF, VHF and UHF in remote areas. • Advising and provision of communication in inaccessible places over satellite phones. • Interacting and guiding vendors during implementation of turn key projects. • Establishing and manning of telephone exchanges and training and supervision of men as telephone operators and fault control linemen. • Hands on experience in liaising with civil authorities for welfare of troops. • Mentoring, guiding and providing an organized schedule for training to 800+ men on discipline, military bearing, sports and physical fitness. • Owned the general administration of personnel including planning, coordination of HR functions, training programmes, career management and annual appraisals. • Effective scheduling of Managed various tasks and assignments to achieve optimal utilisation of manpower and resources towards a high degree of operational readiness. • Experience in establishing and running of Army Public schools and Nursery schools.

Management Intern

Monster India · Full-time

• Gained early exposure to corporate operations and coordination environments.