Aurangzeb (Zeb) Khan

Technology Head

Tata Capital

• Established an IT unit and advanced it to a Centre of Excellence (CoE) to optimize the process of onboarding fintech and aggregator partners via APIs integration for sourcing, servicing, and collections of multiple lending products. Integrated 25+ aggregator partners in 18 months, including TATA Neu SuperApp, enabling direct loan disbursement in 15 minutes, generating significant annual disbursements. • Spearheaded digital innovation and implementation, including customer, sales, operations, finance, and partner services. Key initiatives deployed included RPA, AI/ML, GenAI, e-KYC/VKYC, Business WhatsApp, Mobile-First architecture, and Open API/Aggregator integrations. • Spearheaded the Technology Strategy and Transformation for Retail Lending, including the migration, upgrade, and implementation of new-age digital and fintech solutions, which directly contributed in doubling the AUM growth within 3 years. • Engineered the technology landscape and implementation for Microfinance business for digital disbursement, contributed in ambitious AUM growth serving through 500+ branches.

Strategic initiatives and delivery - IT

Poonawalla Fincorp

Spearheaded complete IT transformation (legacy to digital), boosting sales productivity by 2.5x and reducing operational TAT to 1/4th. Directed the full lifecycle from due diligence, target state IT, RFP roll-out till implementation, OCM & adoption of IT Applications (LOSs, LMS, CRM, Collections, DMS, ESB etc.), web/mobile platforms, and new age technologies, ensuring effective governance across on-site/off-shore models. • Pioneered new-age digital implementation and adoption (AI, RPA, Digital signature, VKYC, CKYC, Business WhatsApp, cloud-based Call Centre etc.) to automate 90%+ of processes, resulting in a 40% reduction in customer acquisition cost and a 60% decrease in FTE • Drove rapid post-M&A technology integration, defining the Target-State Enterprise Architecture and seamlessly merging 15+ core applications and the entire landscape within 3 months, including multi-cloud optimization • Provided executive oversight and robust governance for complex transformation and change initiatives, effectively managing multi-vendor/stakeholder engagement and securing buy-in from MDs, CEOs, and CXOs via direct presentations. • Built multiple in-house capabilities and team including IT PMO to accelerate project delivery.

Associate Director

Deloitte

• Core member in growing and scaling-up the Digital Technology Strategy practice of Deloitte India. Generated a sales pipeline of $45 mn, win $5 mn business by responding & presenting 20 high value RFPs. • Directed the transformation and delivery of the world's largest CRM system for India's largest BFSI organization. This $70 mn project served 300,000+ active users globally, encompassing the implementation of all CRM modules and their seamless integration with core banking, customer facing channels (mobile apps, portals and kiosks), Data warehouse etc. including the group's SuperApp. • Led the delivery of end-to-end digital business transformation for one of a largest insurance co. in India. This $15 million program included 8 key technology initiatives and BPR across new business, policy, and customer servicing, resulting in a 2x increase in productivity. • Established the digital lending technology landscape for a fintech NBFC. Key actions included due diligence, RFP rollout, SI/OEM partner selection, and drafting the implementation roadmap and IT prioritization strategy • Directed next-generation digital transformation at one of a leading Bank in Dubai. Delivered a comprehensive target-state digital landscape and roadmap including 5 domains: Enterprise Architecture, IT Applications, Data Warehousing, Infrastructure and BCP/ DR, towards digital transformation. • Led technology modernization program of a Central Bank in SEA. Conducted due diligence, drafted a 14-initiative strategic roadmap, and established a central PMO. Directed Deloitte consultants from 5 countries, covering IT Governance, Enterprise Architecture, Applications, EDW, Security/IAM, BCP/DR, and core banking systems including five critical analyses of cost/risk/regulatory etc.

ICICI Bank Ltd.

• Drove implementation of the UNICA marketing suite, leading the strategy and execution of 400+ monthly campaign. • Spearheaded the deployment of a new outbound call center solution, dialers and integrated Call-Centre to maximize operational efficiency. • Migrated the Enterprise Data Warehouse (EDW) from Tera Data to Sybase, ensuring seamless data continuity and improving performance

Manager

Multiple Companies including TATA Infotech, Netvantage, ATS · Full-time