Steven G. Leclercq

Director of Learning and Development at RaceTrac

Talent ManagementInstructional DesignLearning Measurement StrategyChange ManagementVR/AR TrainingHuman-Centered Leadership

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About

I'm Steven G. Leclercq, currently the Director of Learning and Development at RaceTrac. My career has been a journey through diverse industries—from insurance and telecommunications to healthcare and retail—always centered on how we help people grow. I’m passionate about 'Human-Centered Leadership' and the idea that joy isn't just a feeling, but a strategic metric that drives retention and guest experience. Whether it's implementing VR training or building global learning portfolios, I focus on making corporate environments more human. I’m particularly interested in empowering frontline leaders and winning those 'small moments' that define a culture. I’m here to connect with fellow L&D professionals and retail leaders who believe that mental health is performance and that clarity is the ultimate form of kindness.

Networking

What I can offer

›Insights on scaling culture in high-turnover industries
›Practical coaching for humanizing corporate environments
›Expertise in immersive learning technologies (VR/AR)
›Strategic onboarding and talent calibration advice

Looking for

›expanding my professional network
›exploring mutual opportunities in retail and L&D

Best fit for

Frontline leadersRetail General ManagersHR and L&D professionalsHealthcare leadership

Current Interests

Expanding Joy as a professional operating modelFrontline retail excellenceImmersive training (VR/AR)Psychological safetyParkinson’s research

Background

Career

Began in retail management and insurance adjusting before transitioning into instructional design and L&D leadership roles at AT&T, LexisNexis, Pandora, and Wellstar Health System.

Education

Executive MBA from Quantic School of Business and Technology (2024); B.S. in Psychology and B.A. in Political Science from University of Georgia (2001).

Achievements

›Created an onboarding site averaging 10,000+ monthly visits at Wellstar.
›Developed VR leadership development strategy and facility tours.
›Led company-wide transition from Cornerstone to Workday Learning at Pandora.
›Created first AR training module on 'Smart Cities' for AT&T IoT group.
›Managed European launch of GM 4G LTE over 14 months.

Opinions

Clear is Kind: Ambiguity is a failure of leadership.
Joy is a legitimate leadership strategy that drives retention.
Mental health is not separate from performance; it is performance.
Leadership is about how you make people feel, not just tasks.