Sourabh Surendranath
Chief Digital Officer & Head product | Driving AI-led Digital Transformation in BFSI | Product Strategy & Customer Experience.Building What’s Next in Digital Financial Services | Digital Transformation |AI/ML|Fintech
About
Talks about #Fintech #AI #AgenticAI #DigitalLeadership” An astute and forward-thinking professional with over 19years of diverse experience across India’s leading financial institutions, I specialize in driving digital transformation, product innovation, and AI/ML-powered solutions in the BFSI sector. Certified in IBM Machine Learning and an AWS Cloud Practitioner, I bring a strong blend of technical acumen and business strategy to every initiative I lead. I’m passionate about leveraging emerging technologies to solve complex problems, optimize digital journeys, and create meaningful customer value. ✅ Key focus areas: • Digital Product Strategy & Lifecycle Management • AI/ML-Driven Development & Automation • Cloud & Data-Enabled Transformation • Digital Business Planning & GTM Execution • Cross-Functional Leadership & Team Building I thrive in fast-paced, innovation-driven environments where strategy meets execution. Always open to learning, collaborating, and building what’s next in financial services. #FintechIndia #AgenticAI #DigitalLeadership #CustomerExperience #AIDrivenProducts #SBISecurities
Experience
Chief Digital Officer & Head Products
SBI Securities · Full-time
As the Chief Digital Officer (CDO) at SBI Securities, primary responsibility is to lead the digital transformation journey of the organization. The role focuses on leveraging digital technologies to enhance customer experience, optimize operations, and create new business models in the securities and investment domain. key roles and responsibilities: 1. Digital Strategy & Transformation • Develop and implement a comprehensive digital strategy aligned with business goals. • Lead the transformation of traditional services into digital-first offerings. • Identify opportunities for innovation through emerging technologies (AI, blockchain, APIs, etc.). 2. Customer Experience & Digital Channels adoption • Enhance digital customer journeys across web, mobile apps, and digital platforms. • Drive UX/UI improvements to increase engagement and satisfaction. • Oversee the development and performance of digital channels (trading platforms, mobile apps, robo-advisors, etc.). 3. Innovation & Product Development • Launch new digital products and services to meet evolving customer needs. • Collaborate with product, marketing, and IT teams to deliver agile digital solutions. • Stay ahead of fintech trends and integrate relevant innovations. 4. Digital Customer Acquisition • Oversee digital marketing strategy, SEO, SEM, and social media engagement. • Personalize customer experiences using data and behavioral insights. 5. Technology & Platform Modernization • Collaborate with CTO to modernize the technology stack. • Advocate for cloud adoption, API integration, and scalable digital infrastructure. • Ensure security, scalability, and performance of digital platforms. • Use data to drive business decisions and optimize digital strategies. 6.Compliance, Security & Risk • Ensure digital initiatives comply with SEBI, RBI, and other regulatory norms. • Work closely with InfoSec teams to safeguard digital assets and customer data.
Head Digital Initiatives-Head Product | Vice President
SBI Securities · Full-time
Head Products & Head Marketing- Deputy Vice President
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Assistant Vice President - Product Management
sbi securities · Full-time
Head - Digital Business Development & Digital Products
Heading digital initiatives and digital products at Aditya Birla money Ltd.
Regional Head
Heading online and offline business of franchisee vertical
Area Head
Destimoney Securities Pvt. Ltd
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Reliance Money · Full-time
online demat accounts aqusition and Franchisee business management
Education
Master of Business Administration - MBA, Finance & Technology, Finance & Technology
Jan 2005 - Feb 2007
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