Ramu Palaniappan
COO at Surinova Pvt Ltd.,
About
A seasoned IT infrastructure projects, program, Information security risk & compliance and delivery operations manager with industry experience of over 15 years. Expert in managing virtual, heterogeneous, universal project teams remotely.
Experience
Chief Operations Officer
Surinova Pvt Ltd., · Full-time
Sr Project Manager
Managing TETRA telecommunication network project for Vodafone in Doha, Qatar.
Sr Project Manger
Ali Bin Ali Technology Solutions - ABATS
Fixed line service delivery management for Vodafone SOHO and Enterprise division. New line connection, Service ticket management, SLA management, Enterprise service management for a base of about 2500 SOHO segment and 150 Enterprise segment customers.
Global Program Manager
Global program manager for global risk and compliance prgrams
Information security risk and compliance program manager
Implementation of Global information security compliance program of GDPR, across all the global geographies.
Service Improvement Leader
Service improvement for large, complex global accounts, with time bound targets to turn their Red status in CEO dashboard to Green. Break-up of the issues identified into multiple projects to combine and manage as a single large program. Close coordination with Account management and customer to ensure the root cause of all the issues are identified, mitigation planned, plan executed successfully and the results are showing up in SLA parameters.
Manager - Project Services
Managing a team of 30 Project Managers
Project Manager
IT Infrastructure projects managed remotely vide virtual teams of heterogenous composition across various Geo's.
Advisory Project Manager
Managed IT infrastructure BAU projects for a major Internet service provider in Canada. The projects included small, medium to large projects varying from 3 to 8 projects at any given point in time. Complexity varies from simple server build to data center migration.
Education
2005 - 2007