Navvin Das , MRICS, FMP®

Head - Infrastructure (Non IT) & Services

MAHINDRA AND MAHINDRA FINANCIAL SERVICES LIMITED · Full-time

As the Head of Infrastructure & Services at Mahindra & Mahindra Financial Services Limited, a leading provider of financial solutions in India, I lead a pan-India team responsible for creating and maintaining sustainable, efficient, and secure work environments across multiple branches. Achievements:- *Led successful vendor and outsourcing negotiations, optimizing service contracts, and ensuring compliance with Service-Level Agreements (SLAs), thus enhancing operational efficiency. *Directed facilities operations, achieving streamlined procurement processes, reducing operational costs, and improving overall service delivery, particularly in building maintenance and workplace safety. *Managed large-scale project planning and execution, from office administration to real estate transactions, ensuring timely completion and alignment with business goals and budgets. *Championed sustainability initiatives, integrating green building practices and cost-effective solutions into facility operations, leading to both environmental and financial benefits. *Fostered a high-performance team culture through strategic leadership and development, driving operational excellence while ensuring the continuous improvement of customer satisfaction and service orientation.

Head- Infrastructure (Non IT), Services and Sustainability

Mahindra Finance · Full-time

As Head of Infrastructure, Services, and Sustainability at Mahindra Finance, I played a pivotal role in integrating sustainable practices into our operational framework, impacting over 1340 branches nationwide. Achievements:- * Orchestrated the implementation of cost control measures, leading to substantial cost savings while maintaining high service levels and ensuring customer satisfaction across facilities. * Managed the financial performance of operations, utilizing variance analysis and expense management techniques to optimize resources, improve cost efficiency, and monitor service delivery outcomes. * Led the negotiation and administration of Service-Level Agreements (SLAs) with vendors, ensuring the consistent delivery of high-quality services while maintaining compliance with key performance indicators. * Directed end-to-end facilities operations, overseeing real estate transactions, building maintenance, and workplace safety initiatives, contributing to enhanced operational continuity and efficiency. * Championed the adoption of sustainable practices, integrating environmental considerations into facility management to drive long-term value creation for the company. * Fostered strong collaboration and cooperation across teams and stakeholders, enhancing interpersonal communication, team leadership, and overall operational performance in a dynamic business environment.

Head - Infrastructure ( Non IT) & Services

Mahindra Finance · Full-time

As the Head of Infrastructure and Services at Mahindra Finance, I spearheaded strategic initiatives to optimize facilities management, enhance operational efficiency, and foster a positive and productive work environment across our extensive network of branches. Achievements:- *Enhanced customer satisfaction through seamless service delivery and high service levels across all facilities. *Managed outsourcing and vendor partnerships, negotiating SLAs to optimize cost efficiency and quality. *Conducted variance analysis and strategic evaluations to improve financial performance and align operations with financial goals. *Directed facilities operations, including estate management, building maintenance, and safety compliance. *Led cross-functional teams and developed policies to improve operations and communication. *Promoted sustainability initiatives, driving cost savings and corporate responsibility efforts. *Facilities Operations Management, Vendor Management & Contract Negotiation, Workplace Health & Safety, Operational Efficiency, Budget Management.

Head-Facilities

L&T Financial Services · Full-time

As Head of Facilities at L&T Financial Services, I was responsible for the strategic direction and execution of all facilities management operations across multiple branches and micro-loan setups throughout India. My role involved close collaboration with executive leadership to align with organizational goals and ensure the delivery of high-quality, cost-effective services. Achievements:- * Formulation of long- and short-term facility management strategies aligned with organizational objectives. * Centralization of administration functions across multiple group companies for enhanced efficiency. * Successful rollout of new branches with standardized facility management planning to support business expansion. * Development and implementation of a centralized Fixed Asset database for improved asset management. * Integration and rationalization of office spaces in Mumbai, achieving significant cost savings. * Enhanced budget and spend visibility, along with optimized contract negotiations and security service streamlining.

Deputy General Manager - Facilities & Administration

Idea Cellular Ltd · Full-time

As Deputy General Manager of Facilities & Administration at Idea Cellular Ltd, I led a team responsible for managing the workplace experience across 22 circles and numerous branches pan-India. My focus was on aligning facilities with strategic business objectives and driving cost-optimization initiatives. Achievements: * Standardized the look and feel of offices across all locations, ensuring compliance with ergonomic and IFMA standards, resulting in improved employee comfort and productivity. * Led a nationwide project to install CCTV systems across all outlets, enhancing security and minimizing potential risks, demonstrating expertise in implementing large-scale security solutions. * Deployed a 360-degree office monitoring platform and facilitated remote physical verification of assets, improving asset management efficiency and reducing losses. * Introduced energy management initiatives, including 'smart metering' and replacing traditional lighting with LEDs, resulting in a 10% reduction in energy consumption, showcasing a proactive approach to sustainability.

Corporate Manager- Adminstration

ICICI Lombard General Insurance Co Ltd · Full-time

At ICICI Lombard General Insurance Co Ltd, I progressively advanced through roles with increasing responsibilities, culminating in my position as Corporate Manager - Administration. I oversaw corporate administration, provided guidance to the Branch Services Group, and ensured efficient daily operations. Achievements: * Managed corporate administration and guided a restructured Branch Services Group in daily operations. * Developed and launched an in-house travel portal to streamline travel management processes. * Ensured full compliance with statutory and regulatory norms, facilitating smooth operations. * Oversaw branch openings and closures, ensuring efficient execution across regions. * Managed budgeting and spend rationalization, contributing to cost efficiencies. * Handled asset procurement, office maintenance, and infrastructure management across Gujarat and MP.