Maneesh Ajmani

Head of Customer Experience

RBL Bank · Full-time

Responsible for architecting and executing a comprehensive customer experience program across the Bank - Digital & Physical. Drive customer engagement and experience initiatives that ensure positive customer sentiment across all channels and position the bank as a benchmark in Customer experience. * Develop a unified CX vision aligned with the bank’s strategic goals. * Position the organization as a leader in customer-centric innovation. * Influence organizational culture to prioritize customer experience * Identify improvement opportunities in existing / develop modern feedback mechanism for a continuous improvement program and commensurate training * Define and monitor CX KPIs across business units. * Partner and Work with all business heads - Retail, Wholesale, Digital Banking, Operations, Customer service, Marketing/ branding, Infrastructure, Product, Operations, customer service, marketing /, compliance, Client insights, Digital, IT teams to align and deliver on CX goals.

Regional Head

RBL Bank · Full-time

Responsible for P&L, Customer service and Operations for all Branches in Western India across Preferred Banking Segments, Retail Banking, TASC, Salary segment for Liabilities, Assets, Trade & Forex, Wealth & Insurance Products.

Head Preferred Banking, Investment Services & Bancassurance

RBL Bank · Full-time

Responsible for Preferred Banking Segments, NRI, Investment Services, Bancassurance, India Startup Club, Connected Banking, Retail Assets x-sell - Strategy, Product & Business at a National level. * Launched and managed 3 Preferred Banking segments to suits needs of client cohorts contributing to majority of balancesheet. * Introduced Wealth Management practice including fund selection, managed sales, front and back end systems * Managed a unique proposition for innovative solutions for Startup’s and fintechs * Managed Insurance vertical across Branch Banking, Assets, credit cards and Micro finance. First to introduce multiple partner under Corporate agency guidelines.

Vice President & Cluster Head

Royal Bank of Scotland (erstwhile ABN AMRO in India)

Head for Retail & Wealth Business for Mumbai, Ahmedabad & Udaipur • Responsible for the P & L , having team strength of 100 +. • Engaging Clients and Enhancing Relationship Value through teams managing Van Gogh Preferred Banking, Corporate Salary, & General Banking clients • Managing & Deepening the Savings , NR book & Assets under Management • Maintaining and enforcing a compliant environment to minimize risk for Bank & Clients • Service Delivery of Retail & Commercial clients through Branches & Sales teams

Vice President & Program Head - Van Gogh Preferred Banking

ABN AMRO Bank

• Develop and execute Strategy for Wealth & liabilities Program at a pan India level • Responsible for P & L of Van Gogh Preferred Banking including budgeting and continuous review • Manage & Deepening of Balance Sheet and Assets under Management • Pricing / fee structure for Liability / Wealth products • Identification & Development of new profitable verticals / segments for sharper acquisition of HNI clients • Driving Sales behavior through conceptualizing & implementation of Sales Strategies and Incentive plan • Design & Implementation of CRM for front end usage for Sales & Relationship Management • Marketing Strategies for brand building of Van Gogh Preferred Banking • Identification & Development of Training programs to increase Competencies of RM’s & Team leaders.

Branch Manager

ICICI BANK LTD

Branch Manager for the Flagship branch.

Branch Manager

Electrolux

Responsible for complete operations of Sales, Marketing, Service and Commercial aspects in terms of Top line and Bottom-line for - Mumbai, Vidharba & Goa

Manager Marketing

Electrolux

Held Various positions during these 5 years. Some of the responsibilites included - Manager Marketing – Develop Marketing Strategies for various segments of refrigerators. Coordinate with R & D for design & development. Liason with Advertising agency Asst. Manager Marketing - Price positioning and pricing of all Brands (Electrolux, Kelvinator, Voltas & Allwyn) and Products (Refrigerators, Washing Machines, Microwave Oven) for pan India. Conceptualizing & Implementing Customer and Trade Schemes at National & State levels